Introduction
Pro Power Exteriors LLC ("we," "our," or "us") is dedicated to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy ("Policy") describes the types of information we collect when you visit our website (the "Site"), how we use that information, and the steps we take to safeguard it. By using our Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Site.
Information We Collect
To provide a tailored experience and enhance our services, we collect various types of information. This includes:
- Personal Information: Your full name, mailing address, postal code, email address, and telephone number that you voluntarily provide when you request services or fill out a form.
- Technical Information: Details automatically collected from your device, such as your IP address, browser type, operating system, device information, and the times you access the Site.
- Usage Data: Information about your interactions on our Site—pages visited, time spent on pages, click data, and referring URLs—to help us understand and improve your experience.
- Transactional Information: Data related to orders, appointment scheduling, and other service requests you make through our Site.
- Feedback and Communications: Details you provide when contacting us for support, leaving reviews, or participating in surveys and promotions.
How We Use Your Information
The information we collect is used to enhance your experience and support our operations. Our primary uses include:
- Customer Support: Communicating with you, responding to inquiries, and providing assistance when you contact us.
- Order Processing: Processing orders, scheduling appointments, and ensuring timely delivery of our services.
- Site Improvement: Analyzing usage data and feedback to continuously improve our website and service offerings.
- Marketing Communications: Sending newsletters, special offers, and product updates—only if you have opted in.
- Security: Monitoring and securing our Site against unauthorized access, fraud, and other potential security threats.
- Legal and Regulatory Compliance: Ensuring compliance with applicable laws, regulations, and legal processes.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our Site. These tools help us:
- Recognize your device and remember your preferences for future visits.
- Analyze how you use the Site to improve functionality and content.
- Serve targeted advertisements and marketing materials relevant to your interests.
Most browsers automatically accept cookies, but you may adjust your settings to decline them—although this might limit certain Site functionalities.
Disclosure to Third Parties
We do not sell your personal information. However, we may share your data with trusted third parties in the following situations:
- Service Providers: Companies that perform services on our behalf (such as payment processing and customer support) under strict confidentiality agreements.
- Legal Requirements: When required by law or legal process, we may disclose your information to government authorities or law enforcement.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the relevant party, subject to this Policy.
Data Retention and Storage
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations. Specifically, we:
- Maintain records of orders and service requests for customer support and compliance purposes.
- Use data to improve our Site and service quality based on user feedback and usage trends.
- Retain information for a reasonable period to resolve disputes and enforce agreements.
Security Measures
We implement various security measures to protect your data, including:
- Encryption of sensitive data during transmission and storage.
- Secure server infrastructure and regular security audits.
- Access controls and authentication protocols to restrict data access.
- Continuous monitoring for vulnerabilities and potential threats.
While we strive to safeguard your information, no online system is completely secure. We will notify you if a data breach occurs, as required by law.
Your Rights and Choices
We understand that you may have questions about your personal information. Although we do not offer an automated deletion service, you may contact us to review, update, or correct your data. We will consider each request in accordance with our legal obligations and business needs. For any concerns, please refer to the "Contact Us" section below.
International Data Transfer
Your information may be transferred, stored, and processed in countries outside of your home country, including the United States. We take steps to ensure that your data is protected in accordance with this Policy regardless of where it is processed.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a new effective date. Your continued use of our Site after any changes indicates your acceptance of the updated Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Pro Power Exteriors LLC
35185 Nature Lane
Prairie Du Chien, WI, 53821
Phone: 608-817-5225
Email: [email protected]
